XRAY - Model racing cars

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 Post subject: XRAY Constantly missing parts in packages
PostPosted: Fri Feb 19, 2016 03:42:39 
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Joined: Thu Nov 27, 2014 20:08:59
Posts: 8
About a year ago I bought a X12 2015 and it was missing the caster adjustment spacers. Took XRAY about a month before they can get replacement parts to me. Yesterday I bought the XRAY servo saver as recommended by my LHS and that too, was missing a part.

Is this generally how XRAY run their business? Are their employees sleeping on the job or something?


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 Post subject: Re: XRAY Constantly missing parts in packages
PostPosted: Mon Feb 22, 2016 23:45:38 
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Joined: Fri Sep 24, 2004 23:13:12
Posts: 641
Location: Michigan, USA
Please contact your local distributor or Xray directly at info@teamxray.com

Each package includes information regarding who it was packaged by and reporting this directly will help in aiding quality control.


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