XRAY - Model racing cars

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PostPosted: Wed Oct 06, 2004 16:36:28 
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Joined: Mon Sep 13, 2004 05:39:09
Posts: 68
Location: Connecticut, USA
sgarvin:

The XRAY Millenium RC Factory will be in Slovakia, Europe not in the states. RC America can insure better parts availability in future because they are building up a big supply and will be able to manage smaller future shipments but that by no ways mean they will never be short.

Usually, I am being accused of being the company spy (LOL!)

Anyway, I agree that everyone should be patient, I also believe that better communication is required by RC America and that token gesture could not hurt.

This was a good update by RC America, but they need to make another once they have parts in hand, and then another once they start shipping product out the door so that everyone knows what is happening.


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 Post subject:
PostPosted: Wed Oct 06, 2004 17:09:05 
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Joined: Fri Sep 03, 2004 11:22:56
Posts: 2497
Location: Trencin, Slovakia
Thank you for patience. Sometimes things you would never expect happen along, that gives you a good lesson for future. I know the commitment that RCA and XRAY put together to bring XRAY closer to all North America customers and I just can not wait for the future.


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PostPosted: Thu Oct 07, 2004 06:59:49 
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Joined: Thu Sep 30, 2004 23:24:53
Posts: 83
Location: USA
Any updates???


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PostPosted: Thu Oct 07, 2004 13:33:54 
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Joined: Fri Sep 24, 2004 13:49:04
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Location: Toledo, Ohio
I was told by RC America that what started the whole mess with customs was that US customs very recently required different paperwork for textiles. Since this is there first shipment, they did not know about the change. I am just happy that customs is willing to go through the entire container and release just the nontextile boxes, or we would be waiting for who knows how long for our toys.


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 Post subject:
PostPosted: Thu Oct 07, 2004 19:30:04 
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Joined: Thu Sep 30, 2004 23:24:53
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Location: USA
Mcsquish, Where at by toledo? Im down by Cinci. You run the ohio rc series?


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 Post subject: Shipping xb8's?
PostPosted: Fri Oct 08, 2004 15:40:40 
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Joined: Fri Sep 24, 2004 15:23:17
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Any updates yet?, so will we see the xb8 in any lhs by end of next week?


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 Post subject:
PostPosted: Sat Oct 09, 2004 14:02:23 
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Joined: Mon Sep 13, 2004 03:06:20
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ya any updates? they were supposed to have gotten the shipment by now.


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 Post subject:
PostPosted: Sun Oct 10, 2004 03:23:02 
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Joined: Mon Sep 13, 2004 04:47:49
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Location: Cross Lanes, WV
:looks at watch:

:thinks: I absolutely MUST have a new touring car before this carpet season starts....

:ponders: Am I going to have to buy a different car than my choice of the T1FK?


I hope not! lol But season starts in 2 weeks!


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 Post subject:
PostPosted: Sun Oct 10, 2004 08:57:40 
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team driver
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Joined: Wed Sep 08, 2004 18:17:11
Posts: 43
Location: Canada
Lets see what Monday brings, I heard that customs was very close to being done with the shipment Friday. RCA basically has a truck waiting for them to release.

I hope everyone realizes it is out of RCA's hands. Dealing with the goverment on issues like this is very frustrating and complicated.

It has been a great learning curve and the steps RCA have taken will ensure this NEVER happens again.

The effort and dedication in customer service will start once RCA has their hands on the shipment. I know they will work day and night to get everything out the door to the dealers.

The season starts when we all get our XRAY's


:D


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 Post subject:
PostPosted: Sun Oct 10, 2004 15:31:02 
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Joined: Mon Sep 13, 2004 03:06:20
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hmmm hopefully we will have our kits by next weekend then. definetly possible if xray ships them wednesday or so.


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 Post subject:
PostPosted: Sun Oct 10, 2004 18:02:47 
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Joined: Fri Sep 17, 2004 06:15:15
Posts: 44
Location: West Virginia
What's up JKA? You still waiting on your new Factory kit? I am waiting for the new chassis and parts. I hope they will come in soon. Bill and I talked to Josh in Toledo at his indoor track and he was running the new chassis and some other interesting parts on his car. Man was he fast on his track. Especially for how "Tight" it was. Give me a call man.

- Clark


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 Post subject:
PostPosted: Mon Oct 11, 2004 20:55:41 
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Joined: Mon Sep 13, 2004 03:06:20
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They still hav not gotten the shipment!


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 Post subject:
PostPosted: Mon Oct 11, 2004 22:27:49 
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Joined: Mon Sep 13, 2004 03:06:20
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i actually just heard that customs let the shipment go. any confirmation on this and if so any delivery date?


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 Post subject:
PostPosted: Tue Oct 12, 2004 00:49:29 
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Joined: Fri Sep 10, 2004 16:33:35
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Location: Mississauga, Canada
XrayRacer wrote:
What's up JKA? You still waiting on your new Factory kit? I am waiting for the new chassis and parts. I hope they will come in soon. Bill and I talked to Josh in Toledo at his indoor track and he was running the new chassis and some other interesting parts on his car. Man was he fast on his track. Especially for how "Tight" it was. Give me a call man.

- Clark


Could you expand on the description of the tidbits Josh was using. I was informed that there were new parts coming but was wondering what they are ?


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 Post subject:
PostPosted: Tue Oct 12, 2004 07:24:36 
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Location: West Virginia
Chris, I was only able to talk to him for just a bit, but I noticed on his car he had the thicker 3.5mm chassis, "Stock" T1FK Top deck, he said it made the car stiffer but not to stiff when you mixed the 2, but what I noticed was different were the shock towers, they didn't look like the FK towers with the 4 top shock mounting positions on the front tower, his appeared to have 5 and they also looked thicker. The trickest parts on his car was the Green anodized screws. They looked awesome with the carbon fiber. He also didn't mention anything in particular about "New parts", all I really noticed majorly different were the shock towers. I'm sorry that I couldn't give the "Classified" info from Area 51 (LOL), but hope this answers you question some.

- Clark


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 Post subject:
PostPosted: Tue Oct 12, 2004 21:00:36 
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Joined: Mon Sep 13, 2004 03:06:20
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any updates?


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 Post subject:
PostPosted: Wed Oct 13, 2004 18:29:08 
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Joined: Fri Sep 10, 2004 16:33:35
Posts: 75
Location: Mississauga, Canada
Xrayracer that is fine. I should be down that way when my car comes in. I'm a liitle disappointed since I was told I would have it by the middle of Sept. But I knwow there is nothing anyone can do but be patient. Keep the new coming. It's a 4 hour drive for me. I live in Mississauga, Canada. Near Toronto for those who don't where that is. I travel alot with my racing.


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 Post subject: still no news...
PostPosted: Thu Oct 14, 2004 14:58:57 
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Joined: Thu Oct 14, 2004 14:00:18
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Location: Montreal / Quebec / Canada
Well I guess that the silence of RCA doesn't look good for our parts !! Last "official" post on this forum was Oct 5 and expecting to get in their stock on oct 8-10 and hopefully start shipping by monday 11. Today the 14, no news mean still no part I guess !
One thing I still don't get is the way the "cut over" to RCA was done. I would have expected a transition from the "old way" to the new one but making a drastic cut like this without having the stock in the RCA facility just blow me away. It's like if a major corporation decide to switch their whole computer infrastructure without ensuring that their new one has everything loaded and ready to go before making the switch, then letting their user without computer infrastructure for weeks until they have the problem solved. Guess what, in real life, such situation would end up with most likely the company being out of business and for sure if they would have survive, the complete IS staff being fired for such a planning. I guess that the morale of the story, every move should have a backup plan in case thing don't go as planned.
Hoping the "next week" saga will end soon :?


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 Post subject:
PostPosted: Thu Oct 14, 2004 22:05:30 
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Joined: Tue Oct 05, 2004 23:09:52
Posts: 105
Location: Washington State, USA
Don't for ONE MINUTE think RCA doesn't want to get the entire XRay line shipping out of their facility ASAP!!! Think about it. Without shipping the orders it's awful tough to have any sort of income to pay the bills!!!! AND EVERYONE HAS BILLS!!!

You should all realize that the Chicago Hobby Show is happening this week/weekend and it would be very logical that, if the shippment came in, they are busy trucking from Houston to Dallas (like a 2 hour drive) recieve the items into their inventory system, stock the shelves AND fill orders all the while being short-handed because they are attending the show as well.

I, for one, would rather they recieve, inventory and fill orders than worry about daily updates.

In a very short time, this will all be history because you will all be having fun driving your new XRay's......


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 Post subject:
PostPosted: Thu Oct 14, 2004 22:11:59 
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Joined: Thu Sep 16, 2004 06:58:34
Posts: 321
Location: Anchorage, Alaska
I Just spoke to RC America a minute ago and he was saying hopefully by the end of next week the hobby shop will have them :shock:

He told me also there are guys at the customs place??? helping get this situation sorted out. You know those guys are working hard at it, cause they are probably losing sales over this as well 100's of people are waiting on these Buggies---Like me :?


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