XRAY - Model racing cars

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 Post subject: Missing Caster Spacers in my kit
PostPosted: Thu Nov 27, 2014 20:11:52 
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Joined: Thu Nov 27, 2014 20:08:59
Posts: 8
How rare is it for Xray to have missing parts in their packaging? I just got the kit in the mail and Im missing the caster spacers and reactive caster position holes.

I emailed Xray about it and just waiting for their reply, but want to see if anyone experienced anything like this from Xray.

Pretty bummed out to receive the kit just to find out I have to wait longer before I can go racing. :cry:


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 Post subject: Re: Missing Caster Spacers in my kit
PostPosted: Fri Nov 28, 2014 03:09:02 
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Joined: Thu Nov 27, 2014 20:08:59
Posts: 8
Heres a picture of what Im talking about if you dont understand.

Image


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 Post subject: Re: Missing Caster Spacers in my kit
PostPosted: Fri Nov 28, 2014 03:44:08 
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Joined: Sat Jun 18, 2005 12:48:40
Posts: 1333
Location: Windsor, UK
I've never had any parts missing.
Try contacting your countries distributor.


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 Post subject: Re: Missing Caster Spacers in my kit
PostPosted: Tue Dec 02, 2014 06:02:10 
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Joined: Thu Nov 27, 2014 20:08:59
Posts: 8
An update to this, Xray replied saying they will replace the missing parts. They told me to email the local distributor which I did. The local distro emailed back they will replace the part after they confirmed with Xray. A day later they emailed again saying my part is ready to be picked up

Pretty painless process overall. Just sucks I couldnt enjoy my new car over the weekend.


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 Post subject: Re: Missing Caster Spacers in my kit
PostPosted: Tue Dec 02, 2014 06:43:15 
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Joined: Fri Sep 10, 2004 05:52:13
Posts: 1345
Location: Trencin, Slovakia
This is standard process as any customer support and service will be done through authorized dealer network. If you are missing some parts than you have to contact your hobby shop where you have purchased the kit or your national distributor. They have to contact XRAY and make reclamation and than you will get the parts. We hope now you can enjoy also the product and further service and support when it comes to the spares or new option parts support. We also hope that once you will get the car running you will experience the high quality and high performance of the car.


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