XRAY - Model racing cars
http://forum.teamxray.com/

NOT NOW !
http://forum.teamxray.com/viewtopic.php?f=26&t=10772
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Author:  CAINO [ Thu Aug 19, 2010 08:52:02 ]
Post subject:  NOT NOW !

I have just started in the sport of rc i thought xray was the best company ever i was going to buy on of the x10 kink cars biut i think after what i have read on this fourm i may not purchance this car and am considering selling my 2 t3 touring cars .The owner of the company has told us he does not 100% support the product he makes and does not care what the racers want or need.
VERY VERY LET DOWN

Author:  Millertime [ Fri Aug 20, 2010 00:48:03 ]
Post subject:  Re: NOT NOW !

From the X10 product information page:

====================


XRAY’s VIP Customer Treatment
Owning an XRAY model racing car is an experience on its own. Not only will you own the most premium luxury model racing car, but you will also become a member of the prestigious family of XRAY owners with superb support and service from the XRAY factory. The XRAY Web portal features up-to-date racing news and latest product developments. If you have any questions, problems or comments, you can ask the XRAY Support Team or any XRAY Factory Team Driver on the XRAY support forum. You can even upload your own set-up sheets or download from the largest RC set-up database at the exclusive XRAY Virtual Set-up Sheet Database. And that is only the start of the VIP treatment you get by joining Team XRAY.

=====================
:?:

Author:  CAINO [ Fri Aug 20, 2010 16:56:52 ]
Post subject:  Re: NOT NOW !

I have experianced this VIP Treatment and am very happy with the touring cars , but by reading the posts on this thread there does not seem to be the same vip treantment for the xt 10 link owners i was wanting to by this car but im now not sure because of what i have read

Author:  mario [ Mon Aug 23, 2010 08:56:57 ]
Post subject:  Re: NOT NOW !

Where did you read please that anyone from XRAY said that some or any of the XRAY cars are not getting the support?

Author:  Millertime [ Fri Aug 27, 2010 05:32:59 ]
Post subject:  Re: NOT NOW !

Actually it was you..

from the "I'm Serious" thread here:


mario wrote:
Sorry for your disapointment. XRAY and the entire support team try to answer as many questions & comments as possible but some of the questions may get overlooked and in some cases, like this, there is a no real answer to give. If you find support and service in something particularly not sufficient comparing to the competition please email me with ideas and suggestions what we can improve. I can make you sure that we will always try to find a solution to make things better as possible and feasible.
And at the end I would like to mention the fact we have realized and learned that the micro and GT customers buy their cars to have fun and for bashing. Very few customers get their micro cars and GT cars for real racing. This is the reason why very few owners of the micro cars and GT are looking for set-up sheets. This will probably be also the reason why these customers are not interested to spend some more money on some options. Also in my opinion since these customers buy these cars for fun, they are not interested for "serious" technical talks on online conferences or forums. The touring and off-road drivers are different though which is the reason such forums are popular around the web. And there is nothing we can do about this even if you or us wish.

I consider this topic as closed.

Author:  mario [ Thu Sep 16, 2010 15:53:45 ]
Post subject:  Re: NOT NOW !

Millertime wrote:
Actually it was you..

from the "I'm Serious" thread here:


mario wrote:
Sorry for your disapointment. XRAY and the entire support team try to answer as many questions & comments as possible but some of the questions may get overlooked and in some cases, like this, there is a no real answer to give. If you find support and service in something particularly not sufficient comparing to the competition please email me with ideas and suggestions what we can improve. I can make you sure that we will always try to find a solution to make things better as possible and feasible.
And at the end I would like to mention the fact we have realized and learned that the micro and GT customers buy their cars to have fun and for bashing. Very few customers get their micro cars and GT cars for real racing. This is the reason why very few owners of the micro cars and GT are looking for set-up sheets. This will probably be also the reason why these customers are not interested to spend some more money on some options. Also in my opinion since these customers buy these cars for fun, they are not interested for "serious" technical talks on online conferences or forums. The touring and off-road drivers are different though which is the reason such forums are popular around the web. And there is nothing we can do about this even if you or us wish.

I consider this topic as closed.


Sorry, I can not find anywhere anything mentioned that XRAY will not provide support for any of the cars. If the answer sounded like this, then sorry for any misunderstanding. XRAY will continue to provide the support and service for the current product line as far as there will be of course demand from the customers themselves.

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